Contact Us

Got a question about one of the casinos we cover, spotted something that needs updating, or just want to flag an issue with a bonus offer? This page explains the best way to reach us and what we can (and can't) help with.

How to reach the US Online Casinos team

The quickest way to contact us is by email at [email protected]. We read every message personally and aim to reply within a couple of business days. When you write in, it helps to include:

• The name of the casino your message relates to, if applicable
• A short description of the issue, question or suggestion
• Any screenshots or dates that add useful context

We cover a wide range of topics on beckandherkinks.com — from how responsible gambling tools work to what separates a strong welcome bonus from a weak one — so if your question relates to something we've already written about, we'll point you to the right page rather than repeating ourselves here.

What we can help with

We're an independent review and comparison site, not a casino operator, so there are limits to what we can do. Here's a general guide to what's in scope and what isn't.

For anything account-specific — a stuck withdrawal, a bonus that hasn't credited, or a login problem — the right first step is always the casino's own customer support team, usually reachable through live chat or email from within your player account. Every operator listed on this site, including higher-rated names like Raging Bull, Uptown Aces and Ignition, publishes its own support contact details once you've signed up.

Reporting an issue with a listed casino

If you've had a genuinely bad experience with a casino we've reviewed — slow payouts, a support team that went quiet, or bonus terms that felt misleading — we want to know. Reader feedback is one of the ways we keep our write-ups current, alongside our own periodic checks of licensing status, banking options and payout speeds. We can't intervene in individual disputes, but recurring complaints about a specific casino do influence how we describe it and where it sits on our list.

If your concern is about your own gambling habits rather than a specific casino, our responsible gambling page has practical steps on setting deposit and time limits, self-exclusion programmes, and where to find independent support services.

Corrections and accuracy

Bonus terms, minimum ages, and licensing details all change from time to time, and casinos occasionally update their banking options or withdrawal processing times without much notice. If you notice something on beckandherkinks.com that looks out of date — a bonus figure, a payment method, a licensing claim — email us with a link to the page and a brief description, and we'll review it. We fact-check our content periodically, most recently as of Sep 15, 2026, but reader reports help us catch changes faster.

Press, partnerships and other enquiries

If you're reaching out about a business enquiry, a data request, or something outside the topics above, the same email address works — just say clearly in your message what you're contacting us about so we can route it appropriately. For general background on who runs this site and how we approach our reviews, see our About Us page. Our Terms and Conditions page covers the legal basis on which we publish this content, including that it's provided for informational purposes and doesn't constitute financial or legal advice.

Before you write in, a quick reminder

We're a comparison and information site, not a licensed operator ourselves, and we don't process any gambling transactions. Anyone considering signing up with a casino should confirm they meet the minimum legal gambling age in their state, are physically located in a jurisdiction where online casino play is permitted, and that the operator holds a valid licence relevant to that jurisdiction. If gambling stops feeling like entertainment, our responsible gambling resources are a good place to start.